Privacy Policy
A legal disclaimer
Ronin Appliance Repair ("Ronin Appliance Repair," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, submit a service request, contact us, or use our services.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
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Name
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Phone number
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Email address
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Service address
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Appliance information
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Service request details
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Appointment information
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Communications with our company
We may also automatically collect certain information when you visit our website, including:
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IP address
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Browser type
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Device information
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Website usage information
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Cookies and analytics data
2. How We Use Your Information
We use your information to:
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Schedule and provide repair services
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Respond to inquiries and service requests
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Send appointment confirmations and reminders
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Communicate regarding estimates, invoices, repairs, warranties, and customer support
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Improve our website and services
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Maintain business records
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Comply with legal obligations
3. Text Messages and Communications
If you provide your phone number, we may contact you by phone call, text message, voicemail, or email regarding:
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Appointment scheduling
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Appointment reminders
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Technician arrival updates
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Estimates and invoices
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Warranty service
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Customer support
You may opt out of non-essential text communications at any time by replying STOP to a text message or contacting us directly.
Message and data rates may apply according to your wireless carrier plan.
SMS consent is not shared with third parties or affiliates for marketing purposes.
4. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share information with trusted service providers who assist us in operating our business, including:
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Scheduling and communication providers
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Payment processing providers
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Website hosting providers
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Analytics providers
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Technical support providers
These providers may access information only as necessary to perform services on our behalf.
We may also disclose information:
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When required by law
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To protect our rights or property
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To prevent fraud or unauthorized activity
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To comply with legal requests or court orders
5. Cookies and Analytics
Our website may use cookies and similar technologies to improve user experience and understand how visitors interact with our website.
These technologies may collect information regarding website traffic, visitor behavior, device information, and browser settings.
You may disable cookies through your browser settings, although certain website features may not function properly.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised effective date.
Your continued use of our website or services after changes are posted constitutes acceptance of the updated Privacy Policy.
8. Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact:
Ronin Appliance Repair
Phone: [Your Phone Number]
Email: [Your Email Address]
Website: [Your Website URL]
By using our website or services and providing your information, you acknowledge that you have read and understand this Privacy Policy.